1. The payment should me made in advanced .The Products are delivered after receipt of complete payment by bank.
 
2. We use real and natural stone and 925 silver jewellery.
  
3. The product will be dispatched after complete payment.
             
4. Order will be shipped with in 2 days from the date of final Placement of order and Delivery time for International Shipping with in 7 Days and Domestic Shipping (Only India) time with in 3 days.
             
5. The delivery period can be exceed in case of natural calamity or any situation beyond our control.
             
6. The dispatched Parcel would be completely insured.
             
7. The delivery and shipping charges includes insurance charges , delivery charges and other charges like agent commission, custom duty are to be paid by the customer.
             
8. The product should be delivered on the address provided by the customer.
             
9  We accept Payment via Bank transfer, Credit Card, Debit Cart, Internet Banking and Pay Pal.
             
10. The Payment in case of bank transfer should be deposited in bank within 10 days.
             
11. Delivery of parcel would be through EMS (Door to Door Delivery).
             
12 The price of silver can go up or down based on the current market price.
             
13 Minimum International shipping charges would be 25 $ for 250 gm and 40 $ for 250 gm to 1 kg. For any additional weight above 1 Kg rates would be 7 $ per 250 gm.

14 Special Offer for Retail Customer: We offer only 5 $ per piece worldwide International  shipping price for first 3 pieces.

15. Additional amount of 5% would be charged for any transaction made through credit card(CCavenue Payment Gateway).

16. Our Paypal id is  sales@silverandgem.com -- if you choose paypal payment, then you will have to pay addtional 7% charges of paypal fess... Since 1st march 2011, payments for goods and services into Paypal account may not exceed 3000$ per transaction. This new law is due to the Reserve Bank of India guidelines. if your order will be above 3000$ then you can pay part payment..

17. if you Payment via bank Transfer then your will pay addtional $25 per transacation..

18. Ready Stock Prices are wholesale Prices.

19. RETURN POLICY:
Upon receipt of your order, please open the package immediately and inspect the contents for damage or manufacturing defects. If any item in your order is damaged in shipping, or if you find any significant manufacturing defects, please call Customer Service within 5 days of receipt of your order at +91-141-2360498 to request a Return Merchandise Authorization (RMA). We cannot accept any returns without prior approval. Upon receipt and inspection of your returned merchandise, we will either exchange your item or issue a full credit in the amount of the original purchase price.
Once your return has been authorized, please re-pack your return item(s) with the gift box(es) and in the original shipping packaging and include a description inside each package with the reason for returning the item(s), i.e. "product is damaged", "I am not satisfied", etc. Include your full name, address and phone number to ensure a timely refund or exchange.
Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address as given below

For Return, please ship to the following address:
OUR ADDRESS:
Silver and Gem Exports:
Shop No.3-CA, Opp. mullah cottage, Chameliwala Market M.I. Road,
Jaipur - 302001 (Rajasthan), INDIA
Customer care: +91-141-2360498
Email: info@silverandgem.com

20. EXCHANGE POLICY:
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:
- If you would like to request an exchange please write to us info@silverandgem.com
- Items which to be exchanged need to be sent to the addresses given below within 30 days of receiving the goods.
- Silver and Gem Exports will replace the items free of cost or issue a full refund if we have sent you a wrong item .
- If you would like to exchange any item, Silver and Gem Exports will replace the returned items free of cost and issue a refund for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded. On receipt of the wrong product at our return address, you would need to place a fresh order for the correct item.
- Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address as given below.

For Exchanges, please ship to the following address:
OUR ADDRESS:
Silver and Gem Exports:
Shop No.3-CA, Opp. mullah cottage, Chameliwala Market M.I. Road,
Jaipur - 302001 (Rajasthan), INDIA
Customer care: +91-141-2360498
Email: info@silverandgem.com